FAQ
General
Can I cancel my order?
Orders can be canceled by our team as long as the order has not been moved into processing - once an order has been processed, a shipping label has been generated and paid for, and the order is no longer able to be canceled. To request an order cancellation, please email our customer service team at hello@befreshlife.com.
If your order is unable to be canceled, you can email our customer service team once your order has been delivered to you, and we can help set you up with a return on your order.
What is your refund policy?
Orders are eligible for a refund or return up to 45 days past the date of purchase. Our policy extends to orders placed on befreshlife.com only - orders made with other authorized retailers will need to be handled by them directly.
For US/Canada returns, a $5 fee will be deducted from the refund amount towards the cost of the return label.
For international orders, all return shipping costs are the responsibility of the customer - this will include any duty fees.
Refer to Shipping & Returns for more details.
What is your shipping policy?
Please allow up to 2-5 business days for order fulfillment from our warehouse. Standard shipping is 3-5 business days, barring any carrier delays due to weather or other issues.
Refer to Shipping & Returns for more details.
How do I return my order?
To begin your return, please email our customer service team at hello@befreshlife.com. Please include the following information in your request:
- Order Number
- Reason for return
- Product Name(s) & Quantity being returned
- If any products being returned have been opened/used, please indicate which have been opened/used
Why can’t I access my account?
You may not have activated your account yet! Placing an order will not automatically create an account for you - if you are unable to log in, please try to create an account using the email address you place your orders with. If you are still unable to access your account, please contact our customer service at hello@befreshlife.com for further assistance.
I have an account, but I cannot locate my orders/subscription when I log in?
Please double check that the email address associated with your account matches the email address that was used to place your order/subscription. If these email addresses do not match, please create an account using the email address used for your orders - when you log in, your orders/subscriptions will automatically import.
Why didn't my discount code apply?
Discount codes can be redeemed on one-time purchases (unless otherwise specified). Subscription items, bundles, and other products that already have a discount applied to the price are not eligible for additional discounts from a code redemption.
Products
Are the Be Fresh Facial Cleansing Towels biodegradable?
The Be Fresh Facial Cleansing Towels are 100% bio-based made from viscose.
Why do they have a strange smell?
For peace of mind, we want to assure you that there are absolutely no harmful chemicals in our Facial Cleansing Towels, the sole ingredient in the towels is viscose fiber that is sourced from eucalyptus. Unfortunately, the process of turning eucalyptus in cellulose fiber combined with heat pressing can sometimes leave behind an odor in the towels that some people can find unpleasant or strange, but the towels themselves are completely safe for use!
How do you use the Facial Cleansing Towels?
The Be Fresh Facial Cleansing Towels have multiple uses but are primarily used to dry your face after cleansing for a bacteria-free towel each time. Use wet as a cleansing cloth paired with your cleanser, and with makeup removing balms, oils, and face masks for additional exfoliation. You can even use it to quickly cleanse at the gym, after sporting events, on a hike or any occasion that calls for an on-the-go freshening up.
Do the Be Fresh Facial Cleansing Towels have any product in them?
No, they are a dry, fragrance-free, disposable towel. The Facial Cleansing Towels have multiple uses but are primarily used to dry your face after cleansing for a bacteria-free towel each time. Use wet as a cleansing cloth paired with your cleanser, and with makeup removing balms, oils, and face masks for additional exfoliation. You can even use it to quickly cleanse at the gym, after sporting events, on a hike or any occasion that calls for an on-the-go freshening up.
Are they single use?
The Facial Cleansing Towels are designed for single-use in order to limit the transfer of bacteria to your face after cleansing. However, how you choose to use them is entirely up to you!
Why can’t I just use a paper towel?
Our Facial Cleansing Towels look and feel much different than paper towels. They are substantially softer and pliable, thus considerably more gentle on the skin. Paper towels are more stiff, rough, and abrasive to the skin. Also, paper towels can be easily torn or broken apart, where our Facial Cleansing Towels are tear-resistant and much more resilient to force and abrasion. Our Facial Cleansing Towels are made of premium viscose sourced from sustainable eucalyptus plantations.
How long do they take to biodegrade?
Biodegradable time varies due to many environmental factors, such as heat, humidity, oxygen levels, moisture, temperature and the presence of other organic materials.